Do you offer same day printing?
Same day printing is not something that we offer, however we do have express services in relations to flyers & brochures. If provided to us on Monday or Tuesday you can receive your product within 2 to 4 business days.
How soon after I place my order and payment is made do I receive them?
This is dependent on the turnaround time that is selected. We have our standard turnaround time which is an estimated 7 to 9 business days and our express service which is an estimated 2 to 4 business days.
What is your cancellation policy?
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
What is your refund policy?
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once ECS starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the question 23rd. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.
Whats is your artwork amendment policy?
Each design is allowed three free changes. Once exhausted each additional change comes at an additional cost.