Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when frustrated and have experience working with computers.

Key Responsibilities

• Provide superior customer service to our clients
• Have a passion for marketing and knowledgeable handle all customer questions or comments confidently
• Manage the workflow of advertising materials with design staff, sales representative and output team for all publications
• Interact with clients, sales representatives and internal departments on print marketing campaigns, to ensure that artwork submissions are completed by deadlines and to the highest quality
• Track and process orders and de-escalate customer complaints to increase customer satisfaction
• Perform other duties assigned